Installation Guide

Step-by-step instructions to install and activate your eSIM on iOS and Android devices

Device Compatibility

iOS Installation Guide

Follow these steps to install eSIM on your iPhone or iPad

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Step 1: Purchase and receive your eSIM

After purchasing an eSIM plan, you will receive an email containing a QR code and activation code. Make sure you have access to this email on a device that can display the QR code (you can use the same device or a different one).

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Step 2: Open Settings on your iPhone or iPad

Open the Settings app on your iOS device. Make sure you have a Wi-Fi connection or are using your current mobile data to complete the installation.

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Step 3: Navigate to Cellular settings

Tap "Cellular" (or "Mobile Data" in some regions). You should see your current cellular plans listed here.

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Step 4: Add Cellular Plan

Tap "Add Cellular Plan" or "Add eSIM". Your device will open the camera to scan the QR code.

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Step 5: Scan the QR code

Point your device camera at the QR code from your email. Make sure the QR code is clearly visible and well-lit. The device should automatically detect and process the QR code. Alternatively, you can tap "Enter Details Manually" and enter the activation code provided in your email.

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Step 6: Configure your eSIM

Follow the on-screen prompts to: Label your eSIM plan (e.g., "Travel Data" or "Europe eSIM"). Choose which line to use for cellular data. Choose which line to use for calls (you can use your primary number or the eSIM). Choose which line to use for iMessage and FaceTime.

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Step 7: Complete setup

Once configured, your eSIM will be installed and ready to use. You can enable or disable it anytime in Settings > Cellular. Make sure the eSIM is enabled and set as your default data line if you want to use it immediately.

Android Installation Guide

Follow these steps to install eSIM on your Android device

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Step 1: Purchase and receive your eSIM

After purchasing an eSIM plan, you will receive an email containing a QR code and activation code. Make sure you have access to this email on a device that can display the QR code.

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Step 2: Open Settings on your Android device

Open the Settings app on your Android device. Make sure you have a Wi-Fi connection or are using your current mobile data to complete the installation.

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Step 3: Navigate to Network settings

Go to "Network & Internet" or "Connections" (varies by device). Then tap "SIM cards" or "Mobile networks".

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Step 4: Add mobile plan

Tap "Add mobile plan" or "Download a SIM instead" or "Add eSIM" (the exact wording varies by device manufacturer).

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Step 5: Scan the QR code or enter code manually

You can either: Scan the QR code using your device camera, or Tap "Enter code" and manually enter the activation code from your email. Make sure the QR code is clearly visible if scanning.

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Step 6: Configure your eSIM

Follow the on-screen prompts to: Name your eSIM plan (e.g., "Travel Data"). Set it as your default SIM for data, calls, or SMS, or keep it as a secondary option. Enable the eSIM if you want to use it immediately.

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Step 7: Complete setup

Once configured, your eSIM will be installed and ready to use. You can manage it in Settings > Network & Internet > SIM cards. Enable or disable it as needed, and switch between SIMs for different purposes.

Common Installation Problems

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