An eSIM (embedded SIM) is a digital SIM card that allows you to activate mobile network services without a physical SIM card. It is embedded directly in your device and can be configured and managed through software. eSIMs offer the same functionality as traditional SIM cards but with added convenience and flexibility.

Which devices support eSIM?

Most modern smartphones and tablets support eSIM, including iPhone XS and newer models, Google Pixel 3 and newer models, Samsung Galaxy S20 and newer models, and more. You can check if your device supports eSIM in your device settings.

What countries/regions are covered?

We offer eSIM coverage in over 200 countries and regions worldwide. Our network includes major destinations across all continents, ensuring you stay connected wherever you travel. Coverage varies by plan type - some plans cover specific countries, while others offer regional or global coverage.

Why is my eSIM not working?

If your eSIM is not working, try these steps: 1. Ensure the eSIM is activated and enabled in your device settings 2. Check if you're in a supported coverage area 3. Restart your device 4. Toggle airplane mode on and off 5. Ensure cellular data is enabled for the eSIM 6. Check if the eSIM has expired 7. Verify your device has the latest software updates 8. Try removing and reinstalling the eSIM If problems persist, contact our support team.

How does an eSIM work?

eSIMs function just like traditional SIMs, but they are downloaded digitally. After purchase, you receive a QR code to scan and activate your mobile plan. The eSIM profile is downloaded directly to your device, eliminating the need for physical SIM cards.

Can I use an eSIM on multiple devices?

Each eSIM plan can typically only be used on one device. If you need to use it on multiple devices, you will need to purchase separate eSIM plans for each device.

What data plans are available?

We offer a variety of data plans to suit different needs: - Local plans for specific countries - Regional plans covering multiple countries in a region - Global plans for worldwide coverage Plans vary in data amount (from 1GB to unlimited) and validity period (from 7 days to 30+ days).

Why should I use an eSIM instead of a physical SIM?

eSIMs are faster to activate, more convenient for travel, and support multiple profiles without swapping cards. You can switch between different plans instantly, manage multiple eSIMs on one device, and never worry about losing or damaging a physical SIM card.

Will using an eSIM affect my existing SIM card?

No. eSIM and physical SIM cards can be used simultaneously. You can configure multiple mobile plans on your device and switch between them as needed. This is very convenient for frequent travelers.

How to install eSIM on iOS devices

To install eSIM on iOS: 1. Open Settings app 2. Tap "Cellular" or "Mobile Data" 3. Tap "Add Cellular Plan" or "Add eSIM" 4. Scan the QR code you received via email, or tap "Enter Details Manually" to enter the activation code 5. Follow the on-screen instructions 6. Label your eSIM plan (e.g., "Travel Data") 7. Choose your default line for cellular data and calls For detailed step-by-step instructions, visit our Installation Guide page.

How long is the validity period of an eSIM?

The validity period of an eSIM depends on the type of plan you purchase. With the exception of a few data plans, the majority of data plans will only begin counting usage once customers make their first connection to the local network. This means your validity period starts when you first connect to the network in your destination, not when you purchase the plan. Specific validity information will be displayed at the time of purchase. Validity periods vary by plan (e.g., 7 days, 15 days, 30 days).

Yes, eSIMs use encrypted provisioning and are as secure as traditional SIMs. Since eSIM is digital, it is harder to copy or steal than physical SIM cards. Your data and personal information are protected with advanced encryption technology.

What if my device doesn't support eSIM?

If your device doesn't support eSIM, you may need to consider upgrading to an eSIM-compatible device or using traditional physical SIM card services.

How to install eSIM on Android devices

To install eSIM on Android: 1. Open Settings app 2. Go to "Network & Internet" or "Connections" 3. Tap "SIM cards" or "Mobile networks" 4. Tap "Add mobile plan" or "Download a SIM instead" 5. Scan the QR code or enter the activation code manually 6. Follow the on-screen prompts 7. Name your eSIM plan 8. Set it as your default or secondary SIM For detailed step-by-step instructions, visit our Installation Guide page.

Can I use the eSIM in multiple countries?

It depends on your plan type. Regional plans allow you to use the eSIM in multiple countries within a specific region (e.g., Europe, Asia). Global plans provide coverage across multiple countries worldwide. Local plans are typically limited to a single country. Check your plan details for specific coverage information.

What happens when my eSIM data runs out?

When your eSIM data runs out, you can choose to purchase additional data packages or buy a new eSIM plan. You can easily manage all your eSIM plans on our platform. Some plans support data top-ups, while others require purchasing a new plan.

When does my eSIM expire?

eSIM expiration depends on your plan: - With the exception of a few data plans, the majority of data plans will only begin counting usage once customers make their first connection to the local network - This means your validity period typically starts when you first connect to the network in your destination, not when you purchase the plan - Check your plan details for specific expiration information - Validity periods vary by plan (e.g., 7 days, 15 days, 30 days) - Once expired, the eSIM cannot be used, but you can purchase a new plan - Check expiration dates in your device settings

Help Center

Find answers to your questions and get the support you need

Introduction to eSIM

What is an eSIM?
How does an eSIM work?
Why should I use an eSIM instead of a physical SIM?
Is eSIM secure?

General Questions

Which devices support eSIM?
Can I use an eSIM on multiple devices?
Will using an eSIM affect my existing SIM card?
What if my device doesn't support eSIM?

Installation Guides

How to check if your device supports eSIM?
Device compatibility guide
How to install eSIM on iOS devices
How to install eSIM on Android devices
Common installation issues

Plans & Coverage

What countries/regions are covered?
What data plans are available?
How long is the validity period of an eSIM?
Can I use the eSIM in multiple countries?
What happens when my eSIM data runs out?
How to renew or top up data?

Using & Managing eSIMs

How to activate your eSIM
How to switch between eSIMs
How to check data usage
How to manage multiple eSIM plans
When does my eSIM expire?

Troubleshooting

Why is my eSIM not working?
Cannot connect to network
eSIM activation failed
Data not working
Device compatibility issues
Network coverage issues

Quick Links

Installation Guide

Step-by-step instructions for iOS and Android

Legal Documents

Terms, Privacy Policy, and Refund Policy

Help Center

Introduction to eSIM

What is an eSIM?

How does an eSIM work?

Why should I use an eSIM instead of a physical SIM?

Is eSIM secure?

General Questions

Which devices support eSIM?

Can I use an eSIM on multiple devices?

Will using an eSIM affect my existing SIM card?

What if my device doesn't support eSIM?

Installation Guides

How to check if your device supports eSIM?

Device compatibility guide

How to install eSIM on iOS devices

How to install eSIM on Android devices

Common installation issues

Plans & Coverage

What countries/regions are covered?

What data plans are available?

How long is the validity period of an eSIM?

Can I use the eSIM in multiple countries?

What happens when my eSIM data runs out?

How to renew or top up data?

Using & Managing eSIMs

How to activate your eSIM

How to switch between eSIMs

How to check data usage

How to manage multiple eSIM plans

When does my eSIM expire?

Troubleshooting

Why is my eSIM not working?

Cannot connect to network

eSIM activation failed

Data not working

Device compatibility issues

Network coverage issues

Quick Links