Help Center

Common installation issues

Common issues and solutions:

QR code won't scan - Ensure good lighting, clean camera lens, and try holding the device steady. If it still doesn't work, use manual activation code entry.

Installation failed - Check your internet connection, ensure your device supports eSIM, and try restarting your device.

Device not supported - Verify your device model supports eSIM. Some carrier-locked devices may have eSIM disabled.

Contact support if issues persist.